Frequently Asked Questions
Welcome to the Sova Essentials FAQ page. We’ve compiled a list of common questions to help you get the answers you need quickly. If you don’t find what you’re looking for, feel free to reach out to our support team.
📦 Shipping & Delivery
Q: How long does shipping take?
A:
- United States: 7–14 business days
-
International Orders: 14–31 business days
Shipping times may vary slightly depending on your location and customs processing times.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Delivery times for international orders range from 14–31 business days.
Q: How much does shipping cost?
A: Shipping is FREE.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking number via email. You can track your order at any time on our Track Your Order page.
Q: When will I receive my tracking information?
A: Tracking information will be uploaded and sent to you via email as soon as it becomes available—usually within a few days of placing your order.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days after your order has been delivered. Items must be unused, in original packaging, and in sellable condition.
Q: How do I initiate a return?
A: Please contact our support team at sovaessentials@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
Q: Do you offer refunds or exchanges?
A: Yes, once we receive and inspect your return, we’ll issue a refund to your original payment method or process an exchange, depending on your request.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.
🛍️ Products & Inventory
Q: An item I want is sold out. Will it be restocked?
A: We regularly restock popular items. Sign up for restock alerts on the product page or follow us on social media for updates.
Q: Are your products authentic and high quality?
A: Absolutely. At Sova Essentials, we are committed to delivering premium, carefully curated essentials that meet our quality standards.
📬 Still Need Help?
If your question isn’t answered here, please contact our customer care team:
📧 Email: sovaessentials@gmail.com